Stealth Fighters, Cargo Helicopters, and Client Relationship Management Pt. 2: Managing Perceptions and Expectations

Posted by Christopher Dent

Jul 20, 2017 12:24:05 PM

In part one of this blog, we discussed the scrutiny Lockheed Martin is facing due to the seemingly high cost of its helicopters and stealth fighters.  We also established that value is a better metric, than looking at cost alone. But, regardless of how the true value of a program should be assessed and reported, Lockheed Martin must contend with how its various programs are in fact perceived by customers and other stakeholders. Conventional wisdom states that “the customer is always right.”  Further, explaining to a concerned client why their concerns are irrelevant and unfounded is not a viable business model. What can Lockheed’s headaches with the F-35 and CH-53K teach us about client management?

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Topics: Brand Insights, Competitive Strategy, risk management

Stealth Fighters, Cargo Helicopters, and Client Relationship Management

Posted by Christopher Dent

Jul 12, 2017 1:38:43 PM


Cost vs. Value: Which Is the Better Metric?

The development and delivery of every product or service risks experiencing problems, from a delivery driver taking a wrong turn to fighter pilots getting sick while flying advanced aircraft.  However, expecting and preparing for these setbacks can help business executives navigate even the most challenging obstacles, and, in turn, keep their earnings, reputation, and client relationships intact.

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Topics: Brand Insights, Competitive Strategy, risk management

Top Ten Hotel Technology Trends to Watch

Posted by Ben Price

Jul 6, 2017 9:00:00 AM

Hotels are exploring innovative technologies to better serve guests throughout their stay, to remain competitive and persist as top of mind with consumers. Hotel chains are making large-scale technology investments that are too expensive for Airbnb owners to adopt, enhancing their own competitive advantage. Hotels are exploring and implementing these innovations across numerous properties, with prioritization   based on feedback from guests, time to implementation and ability to increase average daily rate (ADR). One key result: additional, if incremental, value for hotel guests.

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Topics: Competitive Intelligence, Technology/Telecomm, Travel/Hospitality

What Amazon’s Acquisition of Whole Foods Says About Competitive Strategy

Posted by Ken Sawka

Jun 27, 2017 12:42:59 PM

There are countless ways to look at the implications of Amazon’s proposed $13.7 billion takeover of Whole Foods, that it’s the latest salvo in the battle between Amazon and Walmart to be the one place where everyone shops for everything,  that it’s a disruption to the supply chain model in the grocery business, or that it’s nothing more than a marriage of convenience to save Whole Foods from the ire of its activist shareholders.

But, for competitive strategists, there’s really only one question to ask: how does this deal affect the competitive intensity in my industry? 

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Topics: Competitive Intelligence, Consumer Goods, Brand Insights, Competitive Strategy

Six Reasons Why CVS Health Should Acquire Aetna … Soon

Posted by Tarun Mehra

Jun 21, 2017 10:00:00 AM

Should CVS consider acquiring a health plan? If yes, then which one? With a market-cap of about $80 billion and an impressive portfolio of assets across retail and pharmacy, why would it make sense for CVS to include a health plan in its portfolio?

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Topics: Brand Insights, Healthcare, Merger and Acquisition, Competitive Strategy

Walmart Takes Advantage of the Commute Home with New Delivery System

Posted by Ken Sawka

Jun 13, 2017 1:06:29 PM

Walmart, the largest private employer in the United States, is not likely to appear on one of those “ten best places to work” lists anytime soon. It has a reputation for paying very low wages, and has been targeted by activists for alleged unfair work practices.

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Topics: Competitive Intelligence, Brand Insights, Competitive Strategy

Presenting the Obvious: A Strategic Interpretation of David Foster Wallace’s, "This is Water"

Posted by Robert Flynn

Jun 8, 2017 1:20:57 PM

It’s commencement season, a time of celebration and anticipation of what the future will bring. While attending graduations this weekend, I was reminded of the one speech that broke the mold; David Foster Wallace’s commencement address at Kenyon College in 2005, later published in book form in 2009 as This is Water: Some Thoughts, Delivered on a Significant Occasion, about Living a Compassionate Life.

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Topics: Competitive Intelligence, Competitive Strategy, risk management

The Ascent of Amazon: From Books to…Pills?

Posted by Tanya Chotibut

May 31, 2017 11:29:37 AM

Amazon recently reached its 20th anniversary this May and in celebration of this momentous occasion, it was reported that it had intentions of delving into the multibillion-dollar pharmacy market. Of course, this is not the first time the $450 billion company has taken another industry head-on. For instance, Amazon Web Services produced more than $13 billion in revenue over the past year and has grown to be a primary player in the dynamic cloud-computing market. The company has also successfully scaled the apparel and fashion peak while Macy’s and JCPenney struggle to compete. Amazon even went face-to-face with the formidable Netflix in media streaming and walked away with an Oscar. Originally a site only for books, Amazon has quickly shown its prowess for all things, from books and CDs to clothing and food, from streaming media to delivery drones; it would truly seem that anything Amazon has set its sight on, it has conquered and the pharmacy space most likely won’t be an exception. Or will it?

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Topics: Competitive Intelligence, Brand Insights, New Market Entry

Upcoming Event: FGH Academy of Competitive Intelligence Certification Program Boston June 12-16, 2017

Posted by Fuld + Company

May 24, 2017 3:15:13 PM

Join Leonard Fuld, Dr. Ben Gilad, Ken Sawka and Dr. Helen Rothberg in Boston, MA for their core and advanced certification courses. Competitive intelligence is not collecting random information. It's developing a skilled view of competitive risks and opportunities.

Advanced and Core courses offered in June 2017. Core courses offered in June and October 2017.
June registration
 June 12-16

October registration October 23-26

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Topics: Competitive Intelligence, Events, FGH Academy of Competitive Intelligence, Fuld, Leonard

Strategies for Investing in Developing Markets

Posted by Robert Flynn

May 17, 2017 3:01:13 PM

The global economy is in transition, not so much as the result of fluctuating superpower politics, but more so as the quiet byproduct of shifting investment in emerging economies. We are at the end of supersized returns previously found in Brazil, Russia, India, China, and South Africa (BRICS), foreign direct investment constants since 2001 that have in recent years become increasingly fragile economies. Their era as primary centers for investment has been replaced by a “Frontier Era,” a period marked by a concentration on economies scattered throughout Africa and Asia. A dramatic shift as hundreds of millions of dollars in foreign direct investment will swing from the pockets of one group to new, emerging markets.  

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Topics: New Market Entry, Competitive Strategy, risk management

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